Manage a team of Customer Service Representatives at interactive investor. Driving quality service and team performance in a regulated contact centre environment.
About the role
- Customer service representative assisting Erste Bank & Sparkassen with transaction inquiries. Responsible for scheduling appointments and supporting customers via multiple channels.
Responsibilities
- Assist customers with questions about transactions
- Schedule and coordinate consultation appointments
- Handle card-related requests
- Provide solution-oriented support via phone, email and chat
Requirements
- German language proficiency at C1 level
- Experience in customer service
- Strong mindset with a solution-oriented approach
- Attentive listener and team player
Benefits
- Home office: 2 to 3 days per week possible
- Flexible working hours
- Meal allowance
- Free fruit, snacks and coffee
- Health and wellness discounts and offers
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Services Representative at interactive investor, helping clients with investment account queries in a hybrid work setting. Focused on building relationships and providing excellent customer service.
Product Support Specialist for Orica's GeoExplorer software and geotechnical monitoring equipment. Providing technical support and assisting with complex geotechnical projects.
Product Support Specialist working with customers to resolve inquiries and technical issues via phone and email. Collaborating in a hybrid environment with a focus on service excellence.
Customer Service Manager leading a high - performing team for Intrepid Travel. Ensuring prompt service and driving operational efficiency in customer support activities.
Customer Service Consultant at Intrepid Travel. Provide online customer assistance while supporting sales and bookings in a hybrid team setting.
Customer Service Advisor resolving complex inquiries related to insurance policies at Zurich Canada. Collaborating in a hybrid environment while ensuring exceptional service for clients.
Customer Care Advisor for Zurich Canada, handling customer queries and complaints in a caring environment. Supports process improvements and maintains Zurich’s core values across interactions.
Kundenservicemitarbeiter bei Zurich zur Entwicklung passgenauer Lösungen für Kunden und Optimierung der Serviceprozesse. Verantwortlich für exzellenten Kundenservice und Einhaltung der Serviceziele in Köln.
Kaufmännische Fachkraft Kundenbetreuung Einspeisung bei Schleswig - Holstein Netz GmbH zur Koordination von Kundenanliegen und Neuanschlüssen in der Energieversorgung.