Customer Service Advisor resolving complex inquiries related to insurance policies at Zurich Canada. Collaborating in a hybrid environment while ensuring exceptional service for clients.
About the role
- Kaufmännische Fachkraft Kundenbetreuung Einspeisung bei Schleswig-Holstein Netz GmbH zur Koordination von Kundenanliegen und Neuanschlüssen in der Energieversorgung.
Responsibilities
- First point of contact for feed-in customers (PV, wind, storage and biomass/CHP)
- Coordination of the handling of all customer inquiries
- Independent support and coordination of new connections for feed-in installations
- Recording, maintaining and processing customer requests in IT systems
- Handling complaint cases with confidence and reliability
- Support in defining technical requirements for IT systems
Requirements
- Technical or commercial vocational training with further qualifications, or comparable skills and experience
- Extensive knowledge of grid economics and the energy sector in Germany
- Confident use of Microsoft Office applications such as Word, Excel and PowerPoint
- Knowledge of SAP
- Customer-oriented approach
- Initiative and ability to work independently
Benefits
- Transparent remuneration: Attractive collective agreement salary (approx. €58,000–70,000 depending on qualification and experience)
- Christmas bonus
- Annual special payment
- Capital-forming benefits (Vermögenswirksame Leistungen) (€480/year)
- 30 days of vacation
- Office closed on Christmas Eve and New Year’s Eve
- Flexible working hours with no core hours
- Mobile working / remote work
- Workation option of up to 20 days per year within the EU
- Health offerings such as JobRad (company bike scheme), company sports or balanced catering in the canteen
- Training opportunities for professional and personal development
- Birth grant of €350
- Discounted holiday accommodations across Europe
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