Product Support Specialist working with customers to resolve inquiries and technical issues via phone and email. Collaborating in a hybrid environment with a focus on service excellence.
About the role
- Customer Service Consultant at Intrepid Travel. Provide online customer assistance while supporting sales and bookings in a hybrid team setting.
Responsibilities
- Provide the best online service to our customers, bringing your unique personality to every customer interaction
- Be the first point of contact for our diverse global customers who use Live Chat to seek information about our trips or need help with their decision making
- Help maximize sales of all Intrepid Group products while supporting direct customers and travel agents throughout the pre-booking and post-booking process
- Action web bookings and make bookings in our reservation system, ensuring an overall exceptional booking experience
Requirements
- Minimum 2 years’ experience in customer service, ideally telephone/ Live Chat and/ or Web-based
- Excellent English communication skills (verbal and written)
- Strong customer service skills and the ability to provide professional advice to a wide customer base
- High level of accuracy and effective time management skills
- Travel industry course and/or experience within the travel industry preferred
- Well-versed with computer-based booking systems
Benefits
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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