Hybrid Customer Acquisition Manager

at Luminor Group

• Job title: Customer Acquisition Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: €2,980 - €4,460 per month
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Tallinn, Estonia

About the role

• Customer Acquisition Manager role focusing on customer acquisition strategies for Luminor in Estonia. Responsibilities include executing growth initiatives and optimizing sales processes.

Responsibilities

• Follow and support development of new customer acquisition growth strategy and execution.
• Oversee the performance and delivery of new customer acquisition in assigned markets, across all distribution channels.
• Coordinate new customer acquisition growth, execute tactical activities, lead campaigns, including tracking and reporting in coordination with relevant stakeholders to ensure appropriate coverage, efficiencies, and quality of service.
• Design and implement streamline processes for new customer acquisition activities that are efficient for all stakeholders and simple and effective for the sales frontline by using automation whenever possible.
• Conduct analysis of market research, and user research to make recommendations for strategic priorities.
• Create, implement strategies for establishing new partnership relationships.
• Maintain knowledge of competitor’s activities, and other trends, and construct tactical activities that reflect the marketplace.
• Monitor and analyse metrics to ensure sales, tactical activities initiatives are driving new customer growth.
• Gather information about market situation and best practises, competitors, and customers in your area to be able to identify relevant market potential and risks and be competitive.
• Support sales front line – communication about changes, sales arguments and scripts, sales materials, input to sales and servicing processes.
• Take responsibility in professional self-development and contribute to own and team performance improvement by constructive feedback and relevant suggestions.

Requirements

• 1-2 years experience in finance sector, knowledge in sales growth strategies, streamline process to drive tactical activities.
• Strategic thinking to design and drive customer acquisition initiatives.
• Good stakeholder management to align with sales, marketing, and product teams.
• Strong execution capability – turning plans into measurable results.
• Good and up to date understanding of sales processes, customer service and needs.
• Ability to design efficient end-to-end processes.
• Fluent English is required in spoken and written communication.

Benefits

• Flexibility. Flexible working hours, remote work and a possibility to work from anywhere in the EU, Iceland, Switzerland and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humour and having fun
• More vacation. Additional week of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training etc.