Quality Manager ensuring consistent quality of customer service management at MTN Nigeria. Developing and enforcing policies and managing controls for customer success in the telecommunications sector.
About the role
- CRM Analyst managing integrated operations within Salesforce Marketing Cloud for Cadastra. Focusing on strategies for digital maturity and performance indicators improvement.
Responsibilities
- Manage an integrated, multichannel operation within Salesforce Marketing Cloud
- Organize the data structure within the platform
- Develop strategies for acquisition, activation, engagement, and retention
- Manage, clean, and cluster the database
- Structure project management, client meetings, and presentation materials
- Develop deliverables and handle requests using agile methodology
- Perform performance, conversion, and engagement analyses
- Create dashboards and produce recurring reports
- Develop automations and SQL queries, and build data extractions
- Create and build complex relationship journeys
Requirements
- Investigative and analytical skills
- Commitment and organization
- Always willing to learn and grow
- Proactive in implementing improvements
- Clear and effective communication
Benefits
- Meal and food allowance 🥗
- Health plan 🩺
- Dental plan 🦷
- Caju card (benefits card) 💳
- Birthday day off 🎉
- Extended maternity and paternity leave 🍼
- Profit sharing (PPR) 💰
- Life insurance 🧡
- Childcare assistance 👶
- Referral bonus 💰
- Transportation allowance 🚍
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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