Customer Success Associate leading client engagement and satisfaction for nebulaONE. Collaborating across teams to address client needs and promote product value.
About the role
- Manager leading Microsoft Dynamics 365 CRM software implementations for PwC's Business Application Consulting team. Collaborating with clients to achieve strategic objectives through technology and innovation.
Responsibilities
- Collaborate with Technical Architects and clients for successful product implementations
- Lead teams in strategic planning and mentoring junior staff
- Oversee project lifecycles from inception to conclusion
- Provide support after project go-live to achieve client satisfaction
- Embrace technology and innovation to advance project delivery
- Architect solutions that align with client needs and expectations
- Manage client accounts to achieve quality outcomes
- Encourage a culture of continuous improvement and innovation
Requirements
- Bachelor's Degree
- 8 years of experience
- Microsoft Dynamics 365 CRM or ERP certification
- Certification(s) Preferred: ERP: D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011)
- Managing entire project lifecycle and resources
- Serving as global point of contact on application design
- Creating functional specs and design documents
- Estimating broad requirements and solution designs
- Participating in testing, quality management reviews
- Architecting solutions and working with technical team
- Utilizing Microsoft BI suite and SSRS reporting services
Benefits
- medical
- dental
- vision
- 401k
- holiday pay
- vacation
- personal and family sick leave
- annual discretionary bonus
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