Customer Success Associate leading client engagement and satisfaction for nebulaONE. Collaborating across teams to address client needs and promote product value.
About the role
- Consultant in Customer Engagement assisting clients with their questions and verification processes. Delivering services in a multinational work environment supporting UK business culture.
Responsibilities
- Answering/making calls to policy holders to assist/verify them
- Processing verification forms
- Following form rejection and returned mail processes
- Assisting customers with any queries/questions/complaints both verbally and in writing
- Extracting data and producing/sending letters for clients
- Setting up projects/clients in Sage CRM including clients email templates
- Supporting the client results process
Requirements
- Good written and verbal communication skills in English, at least C1 level
- Skills in the use of core MS Office products, Word and Excel
- Excellent communication skills
- A strong customer focus and a good telephone manner
- Excellent attention to detail
- The ability to work well in teams
- A focused and self-motivated approach to work
Benefits
- Mental Health Helpline and Employee Assistance Program - psychological, psychotherapeutic, and coaching support for you and your family.
- An extra day off for voluntary activities close to your heart
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to become one of the Internal Trainers
- A multinational environment with strong ties to UK business culture
- LuxMed medical healthcare and Generali group insurance
- Multisport Plus / Classic or MultiKafeteria benefit systems
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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