Customer Success Associate leading client engagement and satisfaction for nebulaONE. Collaborating across teams to address client needs and promote product value.
About the role
- Senior Manager leading Microsoft Dynamics 365 CRM projects and driving strategic initiatives at PwC. Collaborating with clients and teams to ensure operational efficiency and excellence.
Responsibilities
- Lead and oversee large-scale projects to achieve successful delivery
- Innovate and refine processes to reach desired results
- Engage with clients at a senior level to build enduring relationships
- Utilize knowledge to provide strategic guidance and drive project success
- Inspire and coach teams to tackle complex challenges effectively
- Apply sound judgment in decision-making and problem-solving
- Cultivate diverse and inclusive, top-performing teams
- Maintain operational excellence and uphold the firm's standards
Requirements
- Bachelor's Degree
- 10 years of experience
- Microsoft Dynamics 365 CRM
- Certifications Preferred in CRM: D365 Sales, Marketing, Service Dynamics CRM (D365/2013/2011)
- Demonstrating in-depth knowledge of Microsoft D365 CE
- Advising on complex MS Dynamics 365 business cases
- Leading functional design sessions and documenting solutions
- Translating business/technical requirements into well-architected solutions
- Leading and delivering through the lifecycle of Dynamics 365
- Providing industry leading practices and guidance
- Identifying creative workarounds for requirements
- Designing and integrating business processes and data flows
- Demonstrating in-depth ability to work with Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical Architects, clients, business teams and engineering teams including developers, testers and PMO to deliver a quality product and implementation
Benefits
- medical
- dental
- vision
- 401k
- holiday pay
- vacation
- personal and family sick leave
- annual discretionary bonus
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