Administrative Consultant managing group benefits administration for clients at Sun Life. Ensuring effective communication and support between plan members and sponsors with project management methods.
About the role
- Assurer le support technique de second niveau sur une plateforme critique
- Suivre et tracer les incidents dans un outil de gestion de tickets (JIRA)
- Surveiller la production via l’analyse de logs et dashboards (SPLUNK)
- Analyser et corriger les erreurs liées à la non-conformité XML/XSD/XSLT
- Rédiger et exécuter des scripts SQL pour le support technique
- Contribuer à l’amélioration continue des processus de support (outils, procédures)
- Vérifier quotidiennement le bon fonctionnement de la plateforme
- Rédiger des documents techniques et procédures pour capitaliser la connaissance
- Participer à la tribu de développement de Delta et soutenir/manager des initiatives de développement
- Agir en tant que Subject Matter Expert pour soutenir d'autres collègues
Requirements
- Expérience confirmée en support technique avancé (second niveau)
- Maîtrise de SQL
- Maîtrise de JIRA
- Maîtrise de SPLUNK
- Maîtrise de XML, XSD, XSLT
- Connaissance des principes d’algorithmique et optimisation de processus
- Diplôme en informatique, en ingénierie ou dans un domaine connexe
- L’anglais et le français sont obligatoires; une langue supplémentaire est un avantage
Benefits
- Prêt à démarrer de nouveaux challenges dans une entreprise où il fait bon vivre ?
- Bénéficier d’un réseau de clients riche et varié.
- Travailler dans un environnement convivial avec de nombreux événements festifs et techniques.
- Salaire attractif selon profil.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
SL
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