Administrative Consultant managing group benefits administration for clients at Sun Life. Ensuring effective communication and support between plan members and sponsors with project management methods.
About the role
- Overseeing the delivery of managed services to a portfolio of +/-10 clients
- Supporting the managed services team, resolving client issues, and ensuring high-quality service delivery
- Providing functional leadership for Oracle Cloud Projects/Grants modules, and acting as a domain expert for the Oracle Cloud Projects/Grants application consulting team supporting the configuration and extension of the Oracle Cloud modules
- Managing and coaching a team of managed services professionals, providing coaching, guidance, and performance feedback
- Ensuring adherence to SLAs, quality standards and contractual obligations
- Monitoring service performance metrics, including service uptime, response time, and customer satisfaction
- Preparing and presenting regular performance reports to clients and internal stakeholders
- Managing relationships with external vendors and partners involved in the delivery of managed services
- Developing and maintaining strong relationships with clients, acting as a trusted advisor and subject matter expert.
Requirements
- Deep understanding of the administration and maintenance of Oracle PPM / Project Costing Cloud system with minimum 10 years of experience
- Excellent communication and interpersonal skills to build relationships with clients and internal stakeholders
- Bachelor's degree in business administration, information technology, or a related field (or equivalent experience)
- Proven experience in managing a team in a managed services or IT services environment
- Deep understanding of managed services concepts, service level agreements, and ITIL frameworks
- ITIL or other relevant certifications are a plus.
Benefits
- medical, dental, and vision coverage to employees and dependents
- 401(k) plan with a generous employer match
- employee stock purchase plan
- generous Paid Time Off policy
- paid parental leave and adoption assistance
- Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
SL
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