Senior Analytics Consultant at Wells Fargo utilizing SQL and Tableau for data insights. Collaborating with teams to analyze data and improve business outcomes.
About the role
- Managed Services Manager at Huron overseeing managed services delivery for Oracle PPM, managing client relationships and ensuring service quality. Aiming for operational excellence and customer satisfaction.
Responsibilities
- Overseeing the delivery of managed services to a portfolio of +/-10 clients
- Supporting the managed services team, resolving client issues, and ensuring high-quality service delivery
- Providing functional leadership for Oracle Cloud Projects/Grants modules, and acting as a domain expert for the Oracle Cloud Projects/Grants application consulting team supporting the configuration and extension of the Oracle Cloud modules
- Managing and coaching a team of managed services professionals, providing coaching, guidance, and performance feedback
- Ensuring adherence to SLAs, quality standards and contractual obligations
- Monitoring service performance metrics, including service uptime, response time, and customer satisfaction
- Preparing and presenting regular performance reports to clients and internal stakeholders
- Managing relationships with external vendors and partners involved in the delivery of managed services
- Developing and maintaining strong relationships with clients, acting as a trusted advisor and subject matter expert.
Requirements
- Deep understanding of the administration and maintenance of Oracle PPM / Project Costing Cloud system with minimum 10 years of experience
- Excellent communication and interpersonal skills to build relationships with clients and internal stakeholders
- Bachelor's degree in business administration, information technology, or a related field (or equivalent experience)
- Proven experience in managing a team in a managed services or IT services environment
- Deep understanding of managed services concepts, service level agreements, and ITIL frameworks
- ITIL or other relevant certifications are a plus.
Benefits
- medical, dental, and vision coverage to employees and dependents
- 401(k) plan with a generous employer match
- employee stock purchase plan
- generous Paid Time Off policy
- paid parental leave and adoption assistance
- Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
Location requirements
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