Hybrid Administrative Consultant – Group Benefits

Posted 13 hours ago

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About the role

  • Utilize project management methodology to address annual events such as re-enrolments and new client installations and all client/member mass mailings
  • Manage Plan Sponsor inquiries through all incoming mediums including potential interaction with Plan Members
  • Track and record Plan Member and Plan Sponsor inquiries and escalations
  • Apply problem solving methodology to resolve adhoc issues
  • Provide initial and ongoing support to Plan Sponsors
  • Provide Member education and support (includes: face to face, written and verbal means)
  • Interact with individual plan members through employee life cycle (new hires, life events, retirement/termination, and ongoing member changes)
  • Provide input to the creation of customized forms, letters and other communication materials

Requirements

  • Post-Secondary degree in a related discipline or equivalent work experience
  • 5 years client relationship management experience
  • Proficiency with data management tools such as Excel
  • Ability to analyze, organize, prioritize and problem solve
  • Ability to work with some degree of flexibility in order to manage continually changing priorities
  • Ability to multitask and work under pressure while maintaining a high degree of accuracy
  • Strong team player, with a high interest in working in cross-functional team environment
  • Bilingualism (French, English, both oral and written) is required for Quebec only.

Benefits

  • Flexible Benefits from the day you join to meet the needs of you and your family.
  • Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

Job title

Administrative Consultant – Group Benefits

Job type

Experience level

Mid levelSenior

Salary

CA$58,000 - CA$93,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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