Premier Service Consultant providing customer service and support to customers at AT&T. Engaging in innovation and creating connections that change the world.
About the role
- Administrative Consultant managing group benefits administration for clients at Sun Life. Ensuring effective communication and support between plan members and sponsors with project management methods.
Responsibilities
- Utilize project management methodology to address annual events such as re-enrolments and new client installations and all client/member mass mailings
- Manage Plan Sponsor inquiries through all incoming mediums including potential interaction with Plan Members
- Track and record Plan Member and Plan Sponsor inquiries and escalations
- Apply problem solving methodology to resolve adhoc issues
- Provide initial and ongoing support to Plan Sponsors
- Provide Member education and support (includes: face to face, written and verbal means)
- Interact with individual plan members through employee life cycle (new hires, life events, retirement/termination, and ongoing member changes)
- Provide input to the creation of customized forms, letters and other communication materials
Requirements
- Post-Secondary degree in a related discipline or equivalent work experience
- 5 years client relationship management experience
- Proficiency with data management tools such as Excel
- Ability to analyze, organize, prioritize and problem solve
- Ability to work with some degree of flexibility in order to manage continually changing priorities
- Ability to multitask and work under pressure while maintaining a high degree of accuracy
- Strong team player, with a high interest in working in cross-functional team environment
- Bilingualism (French, English, both oral and written) is required for Quebec only.
Benefits
- Flexible Benefits from the day you join to meet the needs of you and your family.
- Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
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