Operate with a customer focused mindset as providing business solutions for our customers is at the core of what we do.
Assess the potential for rehabilitation services to impact the duration of disability of complex claims through file review as well as telephone and/or face-to-face interview of claimants, employers, and involved treatment providers.
Develop realistic, cost-effective rehabilitation/return to work plans for actions focusing on return to work.
Oversee counseling and/or referral services as necessary regarding identified needs of claimants. (disability adjustment factors; treatment; vocational solutions; community resources etc.)
Maintain follow-up contact with the claimant, focusing on barrier resolution and functional improvements made, while providing claimant support during the intervention period.
Maintain proactive follow up with all stakeholders, including policyholders and treatment providers with the focus on returning to employability.
Prepare written reports detailing findings and recommendations.
Track rehabilitation activities and document case files electronically.
Requirements
A university degree in a discipline related to rehabilitation with experience in health or social sciences preferred.
3 years of experience in insurance rehabilitation or the field of rehabilitation preferred.
Excellent communication and interpersonal skills.
Excellent organization skills, with experience working in a fast-paced environment, requiring regular re-prioritization and critical analysis/assessment skills.
Mental Health experience an asset.
Ability to accommodate a home-based office.
Valid driver’s license and vehicle are necessary due to possible travel requirements.
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.
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