Customer Onboarding Specialist supporting customer success and education at health practice management software company. Role involves onboarding programs and addressing client inquiries.
About the role
- Compliance Onboarding Specialist analyzing B2B customers' KYC information in fintech. Collaborating with internal teams to manage merchant and partner onboarding processes.
Responsibilities
- Analyze B2B customers' KYC information, enabling an efficient and transparent onboarding experience for our clients.
- Understand Customer Identification Program (CIP) and Customer Due Diligence (CDD) requirements and related procedures.
- Assist in design controls, processes, and procedures for merchant and partner onboarding.
- Support Operations and Sales Teams by providing AML advice in new industries and countries.
- Provide a critical service for our business partners, ensuring that all information provided for new client relationships is corroborated with supporting documentation as required by local laws, regulations, and dLocal internal policies.
- Conduct background checks and evaluate negative news related to existing clients and prospects.
- Manage competing priorities, provide explicit directions, and establish clear expectations for stakeholders.
- Work cross-functionally with internal teams to discuss changes or updates to KYC/AML requirements, policy, and procedure.
Requirements
- Bachelor's degree in Legal or Business with a Compliance background.
- 4+ years of Compliance experience, preferably working in fintech, digital bank, payments industry, or financial services.
- Deep knowledge of KYC and AML.
- Possess an understanding of rules, regulations, and regulatory requirements (BSA / US Patriot Act / OFAC).
- Fluent in English and Spanish.
Benefits
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Job title
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