Customer Training Specialist role at SiteMinder, ensuring successful product use via customer training. Engaging customers in APAC through innovative online training sessions for a leading hotel commerce platform.
About the role
- Compliance Onboarding Specialist analyzing B2B customers' KYC information in fintech. Collaborating with internal teams to manage merchant and partner onboarding processes.
Responsibilities
- Analyze B2B customers' KYC information, enabling an efficient and transparent onboarding experience for our clients.
- Understand Customer Identification Program (CIP) and Customer Due Diligence (CDD) requirements and related procedures.
- Assist in design controls, processes, and procedures for merchant and partner onboarding.
- Support Operations and Sales Teams by providing AML advice in new industries and countries.
- Provide a critical service for our business partners, ensuring that all information provided for new client relationships is corroborated with supporting documentation as required by local laws, regulations, and dLocal internal policies.
- Conduct background checks and evaluate negative news related to existing clients and prospects.
- Manage competing priorities, provide explicit directions, and establish clear expectations for stakeholders.
- Work cross-functionally with internal teams to discuss changes or updates to KYC/AML requirements, policy, and procedure.
Requirements
- Bachelor's degree in Legal or Business with a Compliance background.
- 4+ years of Compliance experience, preferably working in fintech, digital bank, payments industry, or financial services.
- Deep knowledge of KYC and AML.
- Possess an understanding of rules, regulations, and regulatory requirements (BSA / US Patriot Act / OFAC).
- Fluent in English and Spanish.
Benefits
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Onboarding Coordinator at Kolmeo facilitating onboarding of new clients to the property management software. Collaborating with the customer support team to enhance user experience and satisfaction.
Onboarding Specialist managing dealer and partner engagement. Collaborating with teams to support account strategies and enhance customer satisfaction at RouteOne.
Customer service representative serving as the first point of contact for prospective ADI Global customers. Guiding customers through the ADI account setup process and collaborating with internal teams.
Analyst supporting onboarding and sales service in Commercial Banking for clients. Ensuring accurate account maintenance and establishing strong client relationships within CIBC.
HR Onboarding Specialist providing an excellent onboarding experience for employees and contractors at Giving Home Health Care. Supporting compliance and maintaining records in a collaborative environment.
Onboarding Specialist managing client transitions for registered investment products at U.S. Bank. Collaborating with internal teams to ensure smooth integration and ongoing servicing.
Inbound sales / Onboarding specialist guiding customer onboarding at Amnis, a fintech company reshaping international transaction banking for SMEs.
Onboarding Manager ensuring customer satisfaction for Bigblue’s logistical operations in Spain. Managing project onboarding, customer interactions, and operational improvements in a client - facing role.
Finance Onboarding Specialist at C.A. Fortune facilitating financial onboarding for new clients. Collaborating across departments to support seamless client experiences and reconcile commissions.