MG
Mellon GroupCall Center Supervisor
Call Center Supervisor managing performance and operations of the team. Leading service delivery in an electronic transactions and telecommunication company.
About the role
- Assist the team with the preparation and follow-up of community events and other formats
- Coordinate communication with participants and hosts
- Maintain and update the community database (CRM)
- Manage invitations, including maintaining calendar entries and registration forms
- Send invitations and informational messages to community members
- Analyze participant questionnaires and prepare event reports
Requirements
- Several years of professional experience in administrative roles, e.g., Sales Assistant, Sales Development Representative, Assistant, Support staff, Clerk, Call center agent, etc.
- Written and spoken German and English at a minimum C1 level
- Reliability and careful attention to detail
- Fast, proficient working skills with computers and the internet
- Suitable remote workspace with high-speed internet and a quiet environment
- Willingness to travel abroad for company meetings once or twice a year
Benefits
- 23 days of vacation plus the statutory public holidays in Pristina
- Sick days are, of course, paid
- Support for entrepreneurial thinking at all levels
- Health promotion via partial reimbursement for sport/fitness/wellness expenses
- Opportunity to actively shape the company and take on responsibility
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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