Contact Center Agent providing customer support for Kuda, a money app for Africans. Engaging with customers, resolving issues and ensuring satisfaction for users of the app.
About the role
- Sales advisor at Life Protect 24/7 providing medical alert services through phone interactions. Building rapport with customers and ensuring satisfaction during service calls.
Responsibilities
- Receive calls from a variety of customers
- Share our service that rescues over 5,000 lives every month
- Educate others about the importance of our product
- Bring integrity and customer satisfaction to every interaction
- Build rapport and establish relationships with our customers
- Genuinely listen to customer needs
- Communicate with clarity
- Provide solutions to their questions and concerns
Requirements
- Must be at least 18 years of age
- High school diploma or equivalent preferred
- Sales experience and/or call center environment experience
- Strong communication skills (verbal, written, and interpersonal)
- Ability to multitask, prioritize, and manage time
- Self manage break times and clock ins
- Prolonged Speaking; ability to speak vocally with customers for the duration of shift
- Use of a computer/screen and typing for duration of shift
- Use of a headset for duration of shift
- Type accurately and effectively while simultaneously conversing with customers and working on multiple screens at once
- Ability to understand and utilize various written materials while simultaneously navigating multiple screens/fields
- Ability to move between scripts based on customer responses
- Implement coaching and training sessions
- Implement changes to script and/or procedures
- Follow instructions during group events and training sessions
Benefits
- Competitive Pay
- Weekly Pay
- Paid Training
- Unlimited Over-Time
- Paid Time Off
- Medical, Dental, Vision, AD&D, and Life Insurance
- HSA Options
- 401k with Company Match
- Employee Development Program
- Employee Product Discount
- Beautiful Call Center Work Space
- Convenient access to walking trails and Norfolk Premium Outlets
- Remote (Work From Home) / Hybrid available to employees after 6 months based on performance
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