Shifts 42 hrs per week, between 8:00EST to 20:00 EST (7 days/week)
Provides exceptional customer experience by addressing inquiries using a variety of channels (telephone, email, chat, ticketing, etc.) in a support-center environment that adheres to scheduled shifts, procedures, metrics, and departmental goals.
Answer inbound customer service and technical support calls from our customers.
Leverage documentation and support resources to perform with precision.
Rely on professionalism and tact to resolve occasionally critical or difficult situations.
Ensure timely and effective resolution of customer service and payment requests.
Identify trends and report them to promote continuous process improvement.
Perform any other related tasks deemed essential to the company's success and our customers' satisfaction.
Requirements
Enjoys working within a team while delivering on accountabilities
Values creating high-quality work
Executes on well-documented processes and investigates solutions when there is a gap in process documentation
Energized by professional skill development and learning opportunities in general
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