Hybrid Client Support Specialist

Posted 4 weeks ago

Apply now

About the role

  • Shifts 42 hrs per week, between 8:00EST to 20:00 EST (7 days/week)
  • Provides exceptional customer experience by addressing inquiries using a variety of channels (telephone, email, chat, ticketing, etc.) in a support-center environment that adheres to scheduled shifts, procedures, metrics, and departmental goals.
  • Answer inbound customer service and technical support calls from our customers.
  • Leverage documentation and support resources to perform with precision.
  • Rely on professionalism and tact to resolve occasionally critical or difficult situations.
  • Ensure timely and effective resolution of customer service and payment requests.
  • Identify trends and report them to promote continuous process improvement.
  • Perform any other related tasks deemed essential to the company's success and our customers' satisfaction.

Requirements

  • Enjoys working within a team while delivering on accountabilities
  • Values creating high-quality work
  • Executes on well-documented processes and investigates solutions when there is a gap in process documentation
  • Energized by professional skill development and learning opportunities in general
  • Proud of problem-solving ability
  • Fluent in English & Spanish

Benefits

  • Medical insurance
  • Paid Vacation Time, Paid Sick Time.
  • Hybrid working environment.

Job title

Client Support Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job