Customer Service Specialist at Zurich Cover - More assisting travelers with excellent customer service while navigating multiple systems and collaborating with leadership for feedback.
About the role
- Client Support Specialist responsible for delivering customer support and addressing inquiries in a fintech environment. Providing exceptional customer experience across various communication channels while adhering to work shifts.
Responsibilities
- Shifts 42 hrs per week, between 8:00EST to 20:00 EST (7 days/week)
- Provides exceptional customer experience by addressing inquiries using a variety of channels (telephone, email, chat, ticketing, etc.) in a support-center environment that adheres to scheduled shifts, procedures, metrics, and departmental goals.
- Answer inbound customer service and technical support calls from our customers.
- Leverage documentation and support resources to perform with precision.
- Rely on professionalism and tact to resolve occasionally critical or difficult situations.
- Ensure timely and effective resolution of customer service and payment requests.
- Identify trends and report them to promote continuous process improvement.
- Perform any other related tasks deemed essential to the company's success and our customers' satisfaction.
Requirements
- Enjoys working within a team while delivering on accountabilities
- Values creating high-quality work
- Executes on well-documented processes and investigates solutions when there is a gap in process documentation
- Energized by professional skill development and learning opportunities in general
- Proud of problem-solving ability
- Fluent in English & Spanish
Benefits
- Medical insurance
- Paid Vacation Time, Paid Sick Time.
- Hybrid working environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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