Hybrid Client Success Representative

Posted 3 weeks ago

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About the role

  • Lead initial exploration of the platform to ensure potential customers fully grasp and can apply the GovSignals platform to their processes
  • Conduct onboarding sessions for new customers, providing training and support on using the software for government capture, proposal writing, and compliance
  • Act as the main point of contact for customers during the exploration phase and onboarding period, answering questions and troubleshooting issues
  • Develop structured onboarding processes and materials to streamline customer education
  • Work closely with the sales and product teams to ensure seamless customer experiences
  • Assist in the development of instructional materials and workshops for users
  • Leverage your understanding of government processes to help customers integrate GovSignals into their workflows
  • Maintain a high level of customer engagement and identify opportunities for upsell during the onboarding and exploration process

Requirements

  • 3+ years of professional experience preferred
  • Minimum 2 years of experience in government contracting, with hands-on experience in writing and managing proposals
  • Strong understanding of government RFP processes and compliance requirements
  • Experience in instructional or teaching roles is a plus, with the ability to communicate complex information clearly
  • Sales experience is a plus, with the ability to foster relationships and engage customers
  • Structured, detail-oriented, and able to manage multiple projects and deadlines
  • Outgoing, personable, and comfortable working with diverse teams and customers
  • Self-motivated and able to work independently while collaborating effectively with others

Benefits

  • Meaningful equity in a well-funded, fast growing startup
  • Access to premium benefits, including medical, dental, vision, and unlimited PTO

Job title

Client Success Representative

Job type

Experience level

JuniorMid level

Salary

$60,000 - $70,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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