Premier Resident Engineer providing technical support for Extreme Networks products in Japan while collaborating with customer teams and facilitating solutions.
About the role
- Client Success Representative guiding customers through using GovSignals platform for government contracting. Conducting onboarding and providing training for effective proposal management.
Responsibilities
- Lead initial exploration of the platform to ensure potential customers fully grasp and can apply the GovSignals platform to their processes
- Conduct onboarding sessions for new customers, providing training and support on using the software for government capture, proposal writing, and compliance
- Act as the main point of contact for customers during the exploration phase and onboarding period, answering questions and troubleshooting issues
- Develop structured onboarding processes and materials to streamline customer education
- Work closely with the sales and product teams to ensure seamless customer experiences
- Assist in the development of instructional materials and workshops for users
- Leverage your understanding of government processes to help customers integrate GovSignals into their workflows
- Maintain a high level of customer engagement and identify opportunities for upsell during the onboarding and exploration process
Requirements
- 3+ years of professional experience preferred
- Minimum 2 years of experience in government contracting, with hands-on experience in writing and managing proposals
- Strong understanding of government RFP processes and compliance requirements
- Experience in instructional or teaching roles is a plus, with the ability to communicate complex information clearly
- Sales experience is a plus, with the ability to foster relationships and engage customers
- Structured, detail-oriented, and able to manage multiple projects and deadlines
- Outgoing, personable, and comfortable working with diverse teams and customers
- Self-motivated and able to work independently while collaborating effectively with others
Benefits
- Meaningful equity in a well-funded, fast growing startup
- Access to premium benefits, including medical, dental, vision, and unlimited PTO
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