Customer Success Manager at Conterra ensuring top strategic customers receive a white glove experience. Building relationships and engaging proactively to meet customer needs and challenges.
About the role
- Client Success Consultant within Global Fraud Solutions team at TransUnion. Ensuring customer satisfaction and maximizing value from our fraud solutions post-sale while managing key relationships.
Responsibilities
- Own and nurture customer relationships post-sale, ensuring satisfaction and long-term success
- In conjunction with sales account management, ensure a cohesive client relationship that facilitates continued satisfaction and increased use of TransUnion fraud solutions
- Develop and execute comprehensive Customer Success Plans tailored to individual customer needs
- Organize and lead customer Quarterly or Monthly Business Reviews to demonstrate the value delivered to customers, in partnership with Sales leaders
- Collaborate with Sales teams to ensure a seamless hand-off from pre-sales to post-sales
- Share best practices, industry insights, and analytics to inform client use
- Work closely with the Data Science team to mine our performance information and spot emerging threats in the market
- Work with Product teams to provide feedback on roadmap requirements and telemetry needs
- Partner with Operations, Data Science, and Technology teams to streamline implementations and resolve technical issues
- Develop and maintain strong relationships with customers to encourage loyalty and retention
- Identify and qualify expansion opportunities, generating leads for upsell and cross-sell initiatives
- Advocate for customers by addressing their concerns and ensuring their voices are heard across the organization as needed
- Engage with the user community to foster relationships and gather feedback/voice of customer for continuous product and service improvement
Requirements
- 7+ years of relevant experience required
- Minimum Bachelor’s degree in Business, Marketing, Engineering, or Data Science or related field is preferred
- Previous experience in fraud management/operations, software sales/customer success/or customer service, account management, consulting, and/or related fields is preferred
- Strong organizational abilities to manage multiple accounts and prioritize tasks effectively
- A Fraud subject-matter expert; experience in fraud management/operations is a strong plus
- Experience with Salesforce and other customer success platforms a plus
Benefits
- flexible time off for exempt associates
- paid time off for non-exempt associates
- up to 12 paid holidays per year
- health benefits (including medical, dental, and vision plan options and health spending accounts)
- mental health support
- disability benefits
- up to 12 weeks of paid parental leave
- adoption assistance
- fertility planning coverage
- legal benefits
- long-term care insurance
- commuter benefits
- tuition reimbursement
- charity gift matching
- employee stock purchase plan
- 401(k) retirement savings with employer match
- access to TransUnion’s Employee Resource Groups
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Account Manager ensuring implementation of Innovamat's educational methods in schools. Building relationships with educators and driving successful usage of innovative educational tools.
Senior Specialist in Customer Success enhancing customer value and growing business at Mastercard. Engaging with stakeholders to optimize Mastercard services for clients.
Customer Success Analyst ensuring continuous value from financial and technology solutions in São Paulo. Focused on building long - term client relationships and improving customer engagement.
Customer Success Manager for Bynder overseeing customer success and engagement in Boston. Driving value and measurable business outcomes for clients by leveraging Bynder's solutions.
Customer Success Manager acting as a primary relationship manager for customers at Taara. Delivering insights about customer strengths, challenges, and opportunities.
Manager overseeing client accounts in healthcare revenue cycle management. Facilitating communication, ensuring satisfaction, and mentoring Client Success colleagues in a hybrid work environment.
Head of Customer Success leading global teams to drive adoption and revenue growth for S&P Global Mobility. Collaborating with sales and product to enhance customer value.
Senior Engagement Manager overseeing healthcare training programs for clients at Stepful. Ensuring delivery success and managing key performance metrics while collaborating internally and building client relationships.
Manager, Customer Success leading strategies at Docebo, an AI - powered learning platform. Championing a customer - centric revolution and ensuring organizations view learning as a competitive advantage.