Customer Success Analyst ensuring continuous value from financial and technology solutions in São Paulo. Focused on building long - term client relationships and improving customer engagement.
About the role
- Senior Specialist in Customer Success enhancing customer value and growing business at Mastercard. Engaging with stakeholders to optimize Mastercard services for clients.
Responsibilities
- Support the development and delivery of strategic priorities within the region
- Engage with stakeholders to study the viability of proposed solutions
- Identify optimization opportunities for customers
- Leverage Mastercard Services’ offerings to achieve customer goals
- Evaluate business models, partnerships, and agreements
- Develop training materials and customer-facing playbooks
- Gather and report customer feedback
Requirements
- Experience managing clients or internal stakeholders
- Logical, structured thinking, and affinity for numerical analysis
- Experienced at leveraging insights from market analysis and customer engagements to inform strategic decisions
- Knowledge and understanding of payments technology or cybersecurity
- Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk, and vulnerability
- Proven ability to translate complex technical capabilities into effective solutions
- Experience in analyzing customer metrics to drive success initiatives
- Experience in identifying “next opportunity” for customers
- Enthusiastic individual who works seamlessly with diverse teams
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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