Hybrid Manager, Customer Success – Major

at Docebo

• Job title: Manager, Customer Success – Major
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$118,000 - CA$157,300 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Manager, Customer Success leading strategies at Docebo, an AI-powered learning platform. Championing a customer-centric revolution and ensuring organizations view learning as a competitive advantage.

Responsibilities

• Own and execute a high-impact Customer Success strategy that aligns perfectly with Docebo’s ambitious global objectives.
• Direct and mentor a talented team of Success professionals, setting clear KPIs while fostering a culture of continuous learning and "trust by default."
• Develop and implement standardized best practices and methodologies to ensure customer operations are as scalable as they are efficient.
• Act as the ultimate collaborator, syncing with Sales, Marketing, and Product teams to ensure the voice of the customer drives our innovation.
• Master customer success platforms to monitor account health and translate complex metrics into actionable growth stories.
• Hunt for process improvements and automation opportunities that allow your team to spend less time on busywork and more time on impact.

Requirements

• 3-5 years of leadership experience in a customer-facing role, with a proven knack for developing top-tier talent.
• Deep understanding of the B2B landscape and a track record of turning customer business outcomes into expansion opportunities.
• Communication skills are sharp, persuasive, and engaging, whether it's a live presentation or a virtual sync.
• Ability to lead with deep empathy while staying laser-focused on the strategic requirements of a business partnership.
• Self-driven problem solver who stays cool under pressure and can navigate high-volume environments with grace.
• Discipline to balance time and effort autonomously, ensuring team hits their goals without losing sight of the big picture.
• Working knowledge of HR or LMS technologies is a bonus.

Benefits

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
• Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.
• Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
• Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).
• Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.