Customer Success Analyst ensuring continuous value from financial and technology solutions in São Paulo. Focused on building long - term client relationships and improving customer engagement.
About the role
- Head of Customer Success leading global teams to drive adoption and revenue growth for S&P Global Mobility. Collaborating with sales and product to enhance customer value.
Responsibilities
- Lead the Global Customer Success Team to unlock value across the entire customer journey.
- Own revenue protection and growth by driving user/usage growth, retention, upsell, and product adoption across business units.
- Design and continuously evolve the Customer Success operating model.
- Scale, manage, and develop a global team of Customer Success Managers (CSMs).
- Collaborate with Business and Sales leaders to define and deliver on key KPIs.
- Drive increased product adoption and support platform migration.
Requirements
- 10+ years of experience in client‑facing roles (e.g., Customer Success, Account Management, Sales, Consulting, or similar).
- 5+ years of experience managing client‑facing teams, ideally across multiple regions.
- Demonstrated experience leading successful global transformations and designing/executing customer success or post‑sales strategies.
- Strong understanding of customer success principles and technology‑enabled engagement tools.
- Balanced strategic and operational mindset.
- Transformational leadership capabilities.
- Excellent communication, presentation, organization, and negotiation skills.
- Strong decision‑making and prioritization skills.
- Experience in data, analytics, SaaS, or information services, preferably within automotive, mobility, or related industries.
- Prior leadership experience in a global Customer Success or post‑sales function supporting complex enterprise clients.
- Experience implementing technology, processes, and scalable programs.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager for Bynder overseeing customer success and engagement in Boston. Driving value and measurable business outcomes for clients by leveraging Bynder's solutions.
Customer Success Manager acting as a primary relationship manager for customers at Taara. Delivering insights about customer strengths, challenges, and opportunities.
Manager overseeing client accounts in healthcare revenue cycle management. Facilitating communication, ensuring satisfaction, and mentoring Client Success colleagues in a hybrid work environment.
Senior Engagement Manager overseeing healthcare training programs for clients at Stepful. Ensuring delivery success and managing key performance metrics while collaborating internally and building client relationships.
Manager, Customer Success leading strategies at Docebo, an AI - powered learning platform. Championing a customer - centric revolution and ensuring organizations view learning as a competitive advantage.
Business Intelligence Analyst focusing on CRM, responsible for data integration, reporting, and cross - functional collaboration. Utilizing BI tools to derive actionable insights from data.
Student working with Business Applications and CRM systems at Labtagon, an IT service provider. Engaging in business processes, configurations, and development using Microsoft Dynamics 365.
Customer Success Senior handling major accounts in a hybrid work environment with a focus on KPI performance and client relationships.
Customer Success Manager nurturing relationships with institutional clients at Deutsche Börse Group. Focusing on high - level solution design and client onboarding within fintech market infrastructure.