Customer Success Analyst ensuring continuous value from financial and technology solutions in São Paulo. Focused on building long - term client relationships and improving customer engagement.
About the role
- Senior Engagement Manager overseeing healthcare training programs for clients at Stepful. Ensuring delivery success and managing key performance metrics while collaborating internally and building client relationships.
Responsibilities
- Overseeing a portfolio of Stepful for Business clients
- Ensuring successful delivery of healthcare training programs
- Managing client relationships
- Tracking key performance metrics
- Collaborating with internal teams
Requirements
- Proven experience independently managing senior client relationships at large, complex organization
- Very strong project management skills
- Strong commercial acumen
- Comfortable analyzing data
- Excellent verbal and written communication skills
Benefits
- Meaningful Equity Stake
- Subsidized Medical, Dental, and Vision insurance plan options
- 401(k)
- FSA, HSA and commuter benefits
- Learning stipend
- Open vacation policy, including:
- Guidance of 15 days PTO annually
- Stepful closed the last week of December
- 15 work-from-anywhere days
- 10 public holidays observed for 2026
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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