Customer Success Analyst ensuring continuous value from financial and technology solutions in São Paulo. Focused on building long - term client relationships and improving customer engagement.
About the role
- Manager overseeing client accounts in healthcare revenue cycle management. Facilitating communication, ensuring satisfaction, and mentoring Client Success colleagues in a hybrid work environment.
Responsibilities
- Acts as a liaison between Ventra Health and clients for communication and information exchange
- Manages all aspects of the clients’ account to maximize collections and provide contracted management services
- Conducts face-to-face meetings with clients to review performance and ensure satisfaction
- Serves as the clients’ primary point of contact, collaborating with internal teams on issues for timely follow-up communication with clients
- Reviews data to monitor and escalate all steps in the operational workflow process completed timely for clients
- Prepares and/or reviews reports and ad-hocs for internal and external purposes
- Analyzes and monitors Client Success Metrics and presents client specific reports
- Makes recommendations for process improvement based on data review
- Monitors and/or manages client payor contract negotiations and/or renewals
- Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues
- Performs special projects and other duties as assigned
Requirements
- High School Diploma or GED
- Bachelor’s Degree in business, healthcare management, or related field preferred
- At least three to five years (3-5) in healthcare, revenue cycle management, or related field
- Basic familiarity with medical billing and terminology
- Ability to read, understand, and apply state/federal laws, regulations, and policies
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner
- Ability to remain flexible and work within a collaborative and fast paced environment
- Ability to deliver high quality service excellence with high attention to detail
- Strong knowledge in RCM, accounting, and/or finance
- Strong oral, written, and interpersonal communication skills
Benefits
- Ventra performance-based incentive plan
- Referral bonus for referring friends
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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