Account Manager ensuring implementation of Innovamat's educational methods in schools. Building relationships with educators and driving successful usage of innovative educational tools.
About the role
- Customer Success Manager at Conterra ensuring top strategic customers receive a white glove experience. Building relationships and engaging proactively to meet customer needs and challenges.
Responsibilities
- Act as the primary point of contact for Conterra’s top accounts guiding them through the customer journey.
- Attend customer kickoff calls, activation calls, and post implementation hand off meetings to act as a liaison for the customer and ensure we are staying on target for solution design and timelines.
- Review billing accuracy and conduct first bill review with the customer and assist in bill dispute resolution.
- Provide escalations and ensure prioritization of trouble ticket resolution.
- Conduct monthly/quarterly business reviews alongside Strategic Account Executive to include: Trouble ticket history, Order status, Utilization reports, New product initiatives, Technical Design review.
- Process moves, adds or changes as requested by the customer or Strategic Account Executive.
- Provide input (e.g., Trouble Tickets, Service Orders) for Executive Briefing for Account Team use as requested by executives/VP+.
Requirements
- 5+ years of experience working in a CSM, sales support or retention role preferably in the telecommunications industry.
- High School diploma with a preference for an advanced degree (BA or Associates)
- Ability to work in a fast-paced sales environment, supporting the largest accounts with high demands and expectations.
- Excellent communication and organization skills.
Benefits
- Premium health benefits (medical, dental, vision, flex spending, etc.)
- Flexible and generous PTO schedule + paid holiday schedule
- 401K program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Specialist in Customer Success enhancing customer value and growing business at Mastercard. Engaging with stakeholders to optimize Mastercard services for clients.
Customer Success Analyst ensuring continuous value from financial and technology solutions in São Paulo. Focused on building long - term client relationships and improving customer engagement.
Customer Success Manager for Bynder overseeing customer success and engagement in Boston. Driving value and measurable business outcomes for clients by leveraging Bynder's solutions.
Customer Success Manager acting as a primary relationship manager for customers at Taara. Delivering insights about customer strengths, challenges, and opportunities.
Manager overseeing client accounts in healthcare revenue cycle management. Facilitating communication, ensuring satisfaction, and mentoring Client Success colleagues in a hybrid work environment.
Head of Customer Success leading global teams to drive adoption and revenue growth for S&P Global Mobility. Collaborating with sales and product to enhance customer value.
Senior Engagement Manager overseeing healthcare training programs for clients at Stepful. Ensuring delivery success and managing key performance metrics while collaborating internally and building client relationships.
Manager, Customer Success leading strategies at Docebo, an AI - powered learning platform. Championing a customer - centric revolution and ensuring organizations view learning as a competitive advantage.
Business Intelligence Analyst focusing on CRM, responsible for data integration, reporting, and cross - functional collaboration. Utilizing BI tools to derive actionable insights from data.