Senior Specialist in Customer Success enhancing customer value and growing business at Mastercard. Engaging with stakeholders to optimize Mastercard services for clients.
About the role
- Customer Success Manager acting as a primary relationship manager for customers at Taara. Delivering insights about customer strengths, challenges, and opportunities.
Responsibilities
- Act as the dedicated point of contact for a portfolio of global customers in the internet connectivity and telecom space, fostering deep trust and ensuring high levels of satisfaction.
- Understand customer needs & business goals and provide tailored recommendations to help them maximize the value of our products.
- Monitor account health, identify potential churn risks, and increase visibility into the customer experience.
- Partner with Sales, Product, and Support teams to relay customer feedback that drive operational improvements & help to shape the product roadmap.
- Build new customer engagement best practices from the ground up and help to develop scalable frameworks that align with our growth.
Requirements
- At least 2 years of experience in Customer Success, Account Management, or a high-touch client-facing role.
- You communicate clearly and can engage with diverse stakeholders.
- You can juggle multiple priorities without dropping the ball and are diligent in documenting and tracking your work.
- You are an excellent listener and genuinely care about helping others, and you can navigate difficult conversations with grace and professionalism.
- Ability to work in the Sunnyvale office at least 3 days per week.
Benefits
- bonus
- equity
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