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Client Service Administrator providing exceptional service as first point of contact for clients. Managing appointments, maintaining clinic organization, and engaging with community outreach efforts.
About the role
- Serve as the primary management contact and client liaison
- Assist in managing the end-to-end service delivery lifecycle, from planning and execution to monitoring and reporting
- Coordinate with internal teams to ensure timely and accurate service delivery and resolve issues
- Support the development and implementation of service delivery processes and best practices
- Gather and analyse service performance data to identify trends and opportunities for improvement
- Build and maintain strong relationships with clients and act as a point of contact for service-related inquiries
- Participate in regular service review meetings and contribute to continuous improvement initiatives
- Drive service quality, stability and contribute to business growth
Requirements
- 1-3 years of experience in a service delivery or project management role
- Strong analytical skills, with the ability to interpret data and provide actionable insights
- Excellent verbal and written communication skills
- Ability to work collaboratively in a team-oriented environment
- Adaptability to changing priorities and a commitment to continuous learning
- A team player who embodies the values of collaboration, integrity, and excellence
- (Nice to have) Experience in client service management, service delivery and service management using ITIL processes
- (Nice to have) Financial institution experience or comparable proven service management/support background with financial industry and data processing knowledge
- (Nice to have) Demonstrable ability to educate clients and support resources on service management processes and tools.
Benefits
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in the payment industry
- Time to support charities and give back in your community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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