Client Care Specialist delivering professional customer service at animal memorial services. Ensuring quality interactions via various communication methods and coordinating client service requests.
About the role
- Head of Client Services managing client relationships and account growth at AND Digital. Responsible for strategic direction and innovative solutions in a digital environment.
Responsibilities
- Create a healthy portfolio of clients and forecast accurately growth target across the portfolio
- Define each account direction and targets
- Execute account development plan
- Drive account growth and relationship development planning
- Develop a long term strategic vision for your client and use your creativity to push/trial innovative ideas
Requirements
- A demonstrable background in professional services, in a similar role
- Strong experience working in digital/tech environment (web/app development house, marketing agency, consulting)
- Strong business awareness and high commercial acumen
- Gravitas and proven experience to shape digital function and guide teams through implementation and delivery.
- Proven experience in shaping and selling complex and effective propositions, which exceed client expectations and challenge the status quo
- A track record of building outstanding relationship with clients and growing accounts (winning, retaining and expanding key accounts)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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