SL
Sun LifeSenior Client Support Consultant
Client Support Consultant ensuring smooth group claims experience for employer segment with 2000+ enrolled employees. Collaborating with multiple teams to enhance client satisfaction and resolve issues.
About the role
- Create a healthy portfolio of clients and forecast accurately growth target across the portfolio
- Define each account direction and targets
- Execute account development plan
- Drive account growth and relationship development planning
- Develop a long term strategic vision for your client and use your creativity to push/trial innovative ideas
Requirements
- A demonstrable background in professional services, in a similar role
- Strong experience working in digital/tech environment (web/app development house, marketing agency, consulting)
- Strong business awareness and high commercial acumen
- Gravitas and proven experience to shape digital function and guide teams through implementation and delivery.
- Proven experience in shaping and selling complex and effective propositions, which exceed client expectations and challenge the status quo
- A track record of building outstanding relationship with clients and growing accounts (winning, retaining and expanding key accounts)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CA
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