AD
AND DigitalHead of Client Services
Head of Client Services managing client relationships and account growth at AND Digital. Responsible for strategic direction and innovative solutions in a digital environment.
About the role
- Serve as the first point of contact for clients, delivering top-notch customer care
- Greet clients, manage inbound phone calls and emails and answer customer inquiries
- Manage and adjust clinician schedules, booking appointments, and coordinating follow-ups
- Organize and tidy the client waiting areas and ensure supplies are stocked
- Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly
- Process payments, track insurance claims, and maintain inventory
- Engage with the community through presentations and marketing initiatives
Requirements
- At least 2 years of customer service experience
- Strong organizational skills and ability to manage multiple priorities
- Experience in Microsoft excel
Benefits
- Generous paid time off including 10 days vacation and 10 wellness days
- RRSP Matching
- Healthcare and Dental for yourself and dependents
- Access to ongoing training and development
- Corporate discounts through perkopolis and discounted rates to GoodLife Fitness
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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