Customer Service Analyst providing first - level support and maintaining client satisfaction in a dynamic company. Engaging with teams to resolve client inquiries and issues promptly.
About the role
- Client Service Associate provides administrative support and client interaction for Financial Advisors. Role involves client inquiries, onboarding, and supporting marketing strategies in a hybrid environment.
Responsibilities
- Serve as the primary point of contact for client inquiries, including account queries, stock orders, payments, and documentation.
- Assist with account opening, onboarding, due diligence, and ongoing monitoring.
- Execute money movement transactions and enter trade orders at the direction of the FA.
- Educate and enroll clients in digital tools (e.g., eSign, eAuthorization).
- Maintain and update client account information, including investment objectives and risk tolerance.
- Support client meetings, business trips, and investment proposals with necessary documentation.
- Ensure compliance with legal, regulatory, and internal policy requirements.
- Help implement and maintain the FA/team’s marketing strategy (e.g., website updates).
- Manage calendars, schedule meetings, and coordinate logistics including Zoom credentials and materials.
- Handle travel arrangements, prepare expense reports, and manage reimbursements.
- Answer inbound and outbound calls, providing updates and scheduling follow-ups.
- Perform general office duties such as filing, scanning, and maintaining records.
- Act as gatekeeper during prime market hours to ensure focus and efficiency.
Requirements
- High School Diploma or equivalent required; college degree a plus.
- Active Series 7 and Series 66 (or Series 63 and 65) licenses required.
- 2–4 years of experience in the financial services or brokerage industry, preferably in a client-facing role.
- 2+ years’ experience with financial products (equities, bonds, options, mutual funds, annuities, insurance, managed accounts).
- Intermediate to Advanced proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); familiarity with portfolio software and brokerage systems is a plus.
- Exceptional attention to detail, even under pressure.
- Excellent interpersonal, communication, and client service skills.
- Ability to multitask, prioritize, and work in a fast-paced, deadline-driven environment.
- Discretion, tactfulness, and adaptability to changing demands.
- Team-oriented with a proactive and goal-driven mindset.
Benefits
- FINRA series exam sponsorship
- Tuition reimbursement
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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