Hybrid Client Service Associate, Registered

at Hilltop Holdings

• Job title: Client Service Associate, Registered
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Roseville, United States

About the role

• Client Service Associate provides administrative support and client interaction for Financial Advisors. Role involves client inquiries, onboarding, and supporting marketing strategies in a hybrid environment.

Responsibilities

• Serve as the primary point of contact for client inquiries, including account queries, stock orders, payments, and documentation.
• Assist with account opening, onboarding, due diligence, and ongoing monitoring.
• Execute money movement transactions and enter trade orders at the direction of the FA.
• Educate and enroll clients in digital tools (e.g., eSign, eAuthorization).
• Maintain and update client account information, including investment objectives and risk tolerance.
• Support client meetings, business trips, and investment proposals with necessary documentation.
• Ensure compliance with legal, regulatory, and internal policy requirements.
• Help implement and maintain the FA/team’s marketing strategy (e.g., website updates).
• Manage calendars, schedule meetings, and coordinate logistics including Zoom credentials and materials.
• Handle travel arrangements, prepare expense reports, and manage reimbursements.
• Answer inbound and outbound calls, providing updates and scheduling follow-ups.
• Perform general office duties such as filing, scanning, and maintaining records.
• Act as gatekeeper during prime market hours to ensure focus and efficiency.

Requirements

• High School Diploma or equivalent required; college degree a plus.
• Active Series 7 and Series 66 (or Series 63 and 65) licenses required.
• 2–4 years of experience in the financial services or brokerage industry, preferably in a client-facing role.
• 2+ years’ experience with financial products (equities, bonds, options, mutual funds, annuities, insurance, managed accounts).
• Intermediate to Advanced proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); familiarity with portfolio software and brokerage systems is a plus.
• Exceptional attention to detail, even under pressure.
• Excellent interpersonal, communication, and client service skills.
• Ability to multitask, prioritize, and work in a fast-paced, deadline-driven environment.
• Discretion, tactfulness, and adaptability to changing demands.
• Team-oriented with a proactive and goal-driven mindset.

Benefits

• FINRA series exam sponsorship
• Tuition reimbursement
• Professional development opportunities