Client Services Manager driving client retention and revenue growth across high - priority accounts for a global digital media platform. Collaborating with various teams to optimize digital advertising solutions.
About the role
- Client Service Associate provides administrative support and client interaction for Financial Advisors. Role involves client inquiries, onboarding, and supporting marketing strategies in a hybrid environment.
Responsibilities
- Serve as the primary point of contact for client inquiries, including account queries, stock orders, payments, and documentation.
- Assist with account opening, onboarding, due diligence, and ongoing monitoring.
- Execute money movement transactions and enter trade orders at the direction of the FA.
- Educate and enroll clients in digital tools (e.g., eSign, eAuthorization).
- Maintain and update client account information, including investment objectives and risk tolerance.
- Support client meetings, business trips, and investment proposals with necessary documentation.
- Ensure compliance with legal, regulatory, and internal policy requirements.
- Help implement and maintain the FA/team’s marketing strategy (e.g., website updates).
- Manage calendars, schedule meetings, and coordinate logistics including Zoom credentials and materials.
- Handle travel arrangements, prepare expense reports, and manage reimbursements.
- Answer inbound and outbound calls, providing updates and scheduling follow-ups.
- Perform general office duties such as filing, scanning, and maintaining records.
- Act as gatekeeper during prime market hours to ensure focus and efficiency.
Requirements
- High School Diploma or equivalent required; college degree a plus.
- Active Series 7 and Series 66 (or Series 63 and 65) licenses required.
- 2–4 years of experience in the financial services or brokerage industry, preferably in a client-facing role.
- 2+ years’ experience with financial products (equities, bonds, options, mutual funds, annuities, insurance, managed accounts).
- Intermediate to Advanced proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); familiarity with portfolio software and brokerage systems is a plus.
- Exceptional attention to detail, even under pressure.
- Excellent interpersonal, communication, and client service skills.
- Ability to multitask, prioritize, and work in a fast-paced, deadline-driven environment.
- Discretion, tactfulness, and adaptability to changing demands.
- Team-oriented with a proactive and goal-driven mindset.
Benefits
- FINRA series exam sponsorship
- Tuition reimbursement
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Client Service Associate managing client relationships and administrative tasks for Mariner Wealth Advisors in West Des Moines. Focused on delivering exceptional service and supporting a growing team.
Client Services Representative managing relationships with international clients at a SaaS company. Responsible for customer satisfaction, onboarding, and promoting product adoption.
Senior client service role at BNY fostering world - class client service across multiple products. Collaborating with clients and internal teams to enhance satisfaction and address complex issues.
Client Services Associate responsible for accurate onboarding documentation and client interactions at financial services firm. Includes handling pension and investment analysis on behalf of the company.
Manager in Finance Transformation focusing on Japanese companies in Southeast Asia. Advising on purpose - led growth, operational foundations, and management strategies.
Client Service Officer supporting relationship managers in wealth management at an international bank. Responsibilities include client relationship coordination and collaboration with internal stakeholders.
Customer Service Representative providing support to Employee Benefit Consultants, clients, and insurers. Handling queries over phone and email in a hybrid work environment.
Client Service Excellence Center associate providing exceptional service via inbound calls to assist clients with financial inquiries at Vanguard. Requires strong client service experience and licensing.
Cyber Client Service Technician ensuring device cybersecurity at GE HealthCare's medical technology. Servicing customer IT and security for enhanced satisfaction with biomedical equipment security.