SL
Sun LifeSenior Client Support Consultant
Client Support Consultant ensuring smooth group claims experience for employer segment with 2000+ enrolled employees. Collaborating with multiple teams to enhance client satisfaction and resolve issues.
About the role
- Serves as the primary point of contact for incoming correspondence, including emails, mail, portal messages, and faxes.
- Reviews and assesses correspondence to determine purpose and provide accurate responses to routine inquiries.
- Ensures proper routing of requests related to legal advice, lawyer referrals, complaints, accommodations, and other services.
- Provides information and assistance regarding the various functions and activities of the Law Society.
- Collaborates with internal departments to coordinate service requests and ensure consistent communication.
Requirements
- Requires completion of a 2 year college program (in a specialized / technical / trade discipline) in Administration or a related discipline.
- Requires a minimum of 2 years of administrative experience supporting a front-line, high-volume service department.
- Proficiency in Microsoft Office Suite / 365 (Word, Excel, PowerPoint, etc.).
- Understanding the legal industry and legal terminology would be an advantage.
- Customer service skills and interpersonal skills.
Benefits
- Hybrid working arrangement
- Equal opportunity employer
- Commitment to diversity and inclusion
- Accessibility for Ontarians with Disabilities Act (AODA) compliance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CA
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