Senior Sales Support Specialist driving sales transformation programs for Capgemini. Collaborating across multiple business units to deliver AI - driven solutions and measurable impact.
About the role
- Client Relationship Analyst managing key account and mid-market client relationship activities for Austin Energy. Ensuring customer satisfaction and efficient utility service usage in Austin.
Responsibilities
- plan, manage, and coordinate key account and mid-market client relationship activities for Austin Energy (AE)
- Provide direct, one-on-one, expertise and services, ensuring customers obtain and maintain efficient use of utility services
- Develop and evaluate plans for a variety of projects, programs, and activities
- Conduct information training and education programs
- Identify, investigate, and analyze key issues; assist in the development of comprehensive options to resolve them
- Initiate and process billing adjustments and account corrections in accordance with established procedures
- Assist in the auditing of utility accounts, research usage, determine average consumption, verify and calculate rates, investigate high costs or other anomalies for possible causes and resolution
- Extract data from multiple database applications, create detailed reports to present facts, utility usage and costs, monitor and communicate performance results
- Partner with other City departments and staff to ensure customer utility issues are addressed and resolved
- Participate in continuing education as it relates to customer service delivery and the operations of the city, and/or its departments
Requirements
- Graduation with a bachelor’s degree from an accredited college or university with major coursework in a field related to the job
- three (3) years related experience
- may substitute experience for education up to a maximum of four (4) years
- Experience working in a Customer Service environment and knowledge of excellent customer service skills
- Experience in cash handling including reconciliation
- Experience with a table-based billing system such as Oracle's Customer Care and Billing
- Experience handling customer escalations
- May be required to obtain a Smith Driver Certification within six (6) months of employment
Benefits
- generous leave
- work-life balance programs
- extensive benefits
- comprehensive compensation package
- wellness programs
- on-site fitness centers
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