EG
Internship in corporate client management at Erste Bank for 3 months, requiring business studies background and strong MS Office skills.
About the role
- Provide provisioning and porting support to customers via:
- Ticketing system
- Web portal
- Phone queue
- Participate and contribute to:
- Daily department roundtable meetings
- Weekly organizational roundtable meetings
- Process Standard & Bulk LNP requests, submitting orders to underlying carriers and/or originating providers.
- Act as a proactive liaison between customers and carriers to ensure completion of all porting orders.
- Monitor and manage carrier number port-out notifications, disputing orders as directed by customers.
- Perform post-port testing using available tools/software to confirm successful number porting.
- Fulfill carrier provisioning orders and maintain communication with vendors until order completion.
- Assist with carrier reconciliation processes to maintain accurate and up-to-date database listings.
- Educate customers on industry standards and company processes to promote successful future porting requests.
- Escalate unresolved or complex customer issues to the Lead LNP Specialist and/or LNP Manager.
- Prepare and send an end-of-shift report to the department each evening.
- Create, update, and maintain internal and customer-facing knowledge base/wiki articles.
- Conduct self-directed research on VoIP, CPaaS, and other relevant technologies to remain informed and effective in the role.
- Perform other related duties as assigned by management.
Requirements
- 1–2 years of experience in telecommunications, VoIP, or related technical/customer support roles.
- High school diploma or equivalent required; associate’s degree or technical certification preferred.
- Basic understanding of Local Number Portability (LNP) processes, telecommunications carriers, and provisioning workflows.
- Strong written and verbal communication skills.
- Customer-focused mindset with the ability to build professional relationships.
- Excellent problem-solving and analytical skills.
- Ability to work independently and within a team environment.
- Proficiency with ticketing systems, CRM platforms, and general productivity software (e.g., Microsoft Office or Google Workspace).
- Strong organizational skills and attention to detail.
Benefits
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%.
- Employee Stock Purchase Plan after one year of service.
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high-growth career opportunities
- We value transparency and fairness in our compensation practices.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
US
Univar SolutionsKey Account Support Specialist
Key Account Support Specialist fulfilling sales responsibilities and customer support for Univar Solutions. Collaborating with internal teams to ensure smooth pricing and order processes.
MI
Mohawk IndustriesCustomer Service Representative
Customer Service Representative at Dal - Tile providing customer account management and support to enhance customer satisfaction. Responsible for order entry, inquiries, and various customer service functions.
MI
Mohawk IndustriesCustomer Service Warehouse Associate
Customer Service/Warehouse Associate at Mohawk Industries servicing customers and handling inventory tasks. Performing office administration duties, operating forklift equipment, and ensuring safety compliance in the warehouse environment.
PC
Post CompanySales Support Representative
Sales Support Representative at Post coordinating customer visits and creating offers. Working closely with salespeople to ensure efficient processes and administrative support.
LG
Liebherr GroupCommercial Clerk, Customer Service
Customer Service Specialist handling customer complaints while coordinating with departments. Engaging in service request processing for high - quality solutions within a leading electronics company.
TC
TE ConnectivityCustomer Service Specialist II
Customer Service Specialist managing order processing and customer inquiries for TE Connectivity. Fostering collaboration and enhancing customer satisfaction through effective communication.
LG
Liebherr GroupWorking Student in Customer Service
Studentische Aushilfe im Customer Service bei Liebherr in Ulm. Unterstützung bei Kundenanfragen und Kundendienstabrechnungen für Haushaltsgeräte.
ÁR
ÁrvoreCustomer Service Intern
Customer Intern providing support to the customer service team by analyzing and resolving client tickets. Involvement in improving response scripts and enhancing customer experience.
GR
GrifolsCustomer Service Specialist
Customer Service Specialist receiving and entering customer orders and meeting customers’ requirements at Grifols, a global healthcare company specializing in plasma - derived medicines.