CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Develop and lead the commercial strategy for the Instruments by cross-divisional collaboration into the plan, which ultimately delivers the financial targets.
- Manage and own the P&L for the region, including achieving sales revenue, margin and operating income annual targets.
- As part of the MENA Leadership Team, contribute to the development of the 5-year strategy. This includes input into marketing strategies, acquisition target identification, organization development and X-Div. Collaboration initiatives.
- Develop and execute strategies to grow revenue through indirect sales channels.
- Proactively lead the team to deliver high levels of engagement which translates into financial results.
- Build an inclusive, high performing leadership team in the region and empower them to make decisions.
- Ensure as a division we attract, develop, engage & align talent including succession planning & managing performance.
- Be a strong developer of people – set challenging yet achievable targets, give feedback & coaching and recognize top performances to help create a future pipeline of talent for Stryker.
- Stay abreast of industry development, best practices and emerging technologies to remain competitive in the market.
- Contribute to the creation of, and responsible for the execution of the annual marketing plan.
- Manage key customer relationships (existing and new), aimed at retaining and growing the business and reputation of Stryker in the market.
Requirements
- 10yrs sales experience with 3-5yrs in Sales Management in MNC environment is required
- Demonstrated track record in Capital Sales, direct selling experience, preferably in the healthcare/medical device sector in MENA region with strong Commercial and customer management skills, good relationships with key opinion leaders and knowledge of the market, the main products and competitors.
- Cultural empathy and agility. Able to work in complex environments with the ability to navigate sensitive cultural issues.
- Proven experience in delivering market share growth and financial commitments.
- Demonstrated success in building, managing, motivating and developing strong sales teams with direct and/or indirect channels. This includes acumen in setting sales targets and leveraging territory coverage and customer focus.
- Strong Business Acumen and strategic thinking skills with the ability to analyze complex data and make informed decisions.
- Excellent communication, negotiation and interpersonal skills, with the ability to build rapport & strong relationships.
- Ability to be persuasive & influence a range of stakeholders, both internally & externally.
Benefits
- Work Flexibility: Hybrid
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
PG
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