Marketing Pursuit Manager at STV focusing on project management proposals across diverse markets. Leading teams and collaborating to optimize project submissions with strategic client insights.
About the role
- Help Desk Support I providing technical support to users on LAN/WAN and Cloud environments. Responsibilities include issue resolution, user training, and IT operational tasks.
Responsibilities
- Provide technical support to users on our LAN/WAN and Cloud environments
- Assist the IT Infrastructure Team with server and network support
- Gather and analyze relevant issue data
- Resolve reported issues and document the resolution in incident reporting ticketing system
- Diagnose, resolve, and document hardware and software network problems accurately and timely
- End user training and IT related operational tasks as assigned
- Receive and respond to all help desk tickets, logging them into the management system within SLA threshold
- Maintain inventory of IT equipment and software licenses
- Collaborate with IT team members to resolve complex issues and escalate when needed
- Respond to user inquiries and provide technical support via phone, email, or in-person
- Install, configure, and maintain computer systems and applications
- Update and maintain issues knowledge base (Self Help) as appropriate
- Respond promptly to customer needs and improve service through feedback
- Identify opportunities for use of solutions to improve efficiency and reduce waste
- Set goals and objectives, prioritize and plan work activities, and use time efficiently
Requirements
- Associate’s degree in IT/ Computer Science and/or 2 years of experience
- 2 years hands-on hardware troubleshooting experience
- Working technical knowledge of Windows Server and Windows operating systems
- Microsoft Windows Active Directory and Office 365 apps
- Knowledge of configuring and managing Microsoft Intune and Autopilot - preferred
- Minimum 1 year application support experience with Microsoft 365 and CRM solutions
- MSP (Managed Service Provider) experience preferred
- Working technical knowledge of industry standards regarding network hardware and protocols
- CompTIA’s A+ certification (required)
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