Supervisor for Customer Support managing agent performance and customer satisfaction through KPIs and training. Engage with agents to enhance service quality in a hybrid work environment.
About the role
- Business Support Specialist supporting partner communications via various channels for telecommunications business. Ensuring seamless operations and handling partner-specific requirements with strong communication skills.
Responsibilities
- You support our partners on a case-by-case basis — whether by phone or email
- You process cases according to partner-specific requirements
- You train new partners in the network operators' portals
- You liaise with internal departments for upstream and downstream processes
- You support order entry and quotation preparation
- You maintain and manage partner portals
- You investigate and resolve open issues — always with a focus on quality and service
Requirements
- You have completed vocational training in a commercial/business field
- You are communicative and work in a solution-oriented manner
- You are proficient with digital tools — particularly web portals
- Ideally, you have experience in the telecommunications industry
Benefits
- 30 days of annual leave
- Individual development and training
- Company pension scheme
- Flexible working hours
- Remote work / home office
- On-site cafeteria with discounted employee prices
- Childcare subsidy
- Company-affiliated daycare
- Opportunity to participate in sports classes and massages
- Team events
- Employee discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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