Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
About the role
- Sales Support Representative optimizing seller engagement and reducing internal task time. Collaborating with internal teams to resolve sales-related customer issues and streamline inquiries.
Responsibilities
- Provide guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks.
- Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers.
- Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts.
- Navigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities.
Requirements
- High school diploma or equivalent
- Legal authorization to work in the U.S.
- 2 or more years of experience in operations support
- Experience with ERP and CRM applications - Salesforce, SAP
- Experience with analytics or reporting software - PowerBI, Tableau, Qlik
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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