Customer Service Representative in a hybrid role supporting Icelandic speaking customers for Booking. Responsible for inquiries and mediation between travelers and accommodation suppliers.
About the role
- Sales Support Representative optimizing sellers' time by providing assistance and resolving customer-related issues. Collaborating with Customer Care and various internal teams to streamline processes and ensure efficiency.
Responsibilities
- Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers.
- Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts.
- Navigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities.
Requirements
- High school diploma or equivalent
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- 2 or more years of experience in operations support.
- Experience with ERP and CRM applications - Salesforce, SAP
- Experience with analytics or reporting software - PowerBI, Tableau, Qlik
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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