Sales Support Representative providing guidance and support to sellers at Rockwell Automation to optimize their engagement and reduce internal task time. Aiding in coordination with various internal resources and processes.
About the role
- Sales Support Representative at Rockwell Automation, providing guidance and support to optimize seller-customer interactions while solving sales-related issues collaboratively.
Responsibilities
- Provide guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks.
- Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers.
- Assistance coordinating with Partner Care or Customer Care on complex urgent customer delivery issues.
- Assistance with coordinating service calls.
- Assistance with tech support escalations.
- Assistance with complex quality issue coordination.
- Assistance with complex LCS issue resolution.
- Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts.
- Guidance on product substitutions.
- Concessions support and collaboration with Customer Care.
- Guidance on software portal Issues.
- Assistance with requests for information and form submissions.
- Guidance on the advanced order notification process.
- Guidance on or coordination of CustomerFirst complaint process.
- Guidance on general Salesforce questions for RA sales.
- Navigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities.
- Assistance with pricing / agreements navigation and support.
- Navigation support for internal sales tools like Salesforce CRM, Anaplan, Power BI, SAP etc.
Requirements
- High school diploma or equivalent
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- 2 or more years of experience in operations support.
- Experience with ERP and CRM applications - Salesforce, SAP
- Experience with analytics or reporting software - PowerBI, Tableau, Qlik
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Sales Support Representative providing guidance and assistance to sellers at Rockwell Automation. Optimizing seller engagement with customers and reducing internal task time.
Sales Support Representative at Rockwell Automation providing guidance and support to sellers for optimizing customer engagement. Collaborating on sales - related issues and navigating internal processes.
Sales Support Representative optimizing seller engagement and reducing internal task time. Collaborating with internal teams to resolve sales - related customer issues and streamline inquiries.
Sales Support Representative at Rockwell Automation providing guidance and assistance for sellers. Optimizing customer engagement, coordinating critical sales - related issues, and supporting internal sales tools.
Sales Support Representative optimizing sellers' time by providing assistance and resolving customer - related issues. Collaborating with Customer Care and various internal teams to streamline processes and ensure efficiency.
Sales Support Representative at Rockwell Automation providing guidance, assistance, and support to sellers. Optimizing seller engagement with customers while reducing internal task time.
Sales Support Representative guiding sellers to optimize customer engagement and reduce internal task time. Collaborates with internal teams to expedite sales - related issues and support processes.
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