Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Sales Support Representative at Rockwell Automation providing guidance and support to sellers for optimizing customer engagement. Collaborating on sales-related issues and navigating internal processes.
Responsibilities
- Provide guidance, assistance and support to sellers to optimize their time spent engaging with customers
- Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers
- Typical activities include: Assistance coordinating with Partner Care or Customer Care on complex urgent customer delivery issues, Assistance with coordinating service calls, Assistance with tech support escalations, Assistance with complex quality issue coordination, Assistance with complex LCS issue resolution
- Support - guiding sellers to the appropriate internal resources within RA
- Typical activities include: Guidance on product substitutions, Concessions support and collaboration with Customer Care, Guidance on software portal Issues, Assistance with requests for information and form submissions, Guidance on the advanced order notification process, Guidance on or coordination of CustomerFirst complaint process, Guidance on general Salesforce questions for RA sales
- Navigation - providing support to sellers on specialized tasks related to internal processes and tools that are outside of seller's core responsibilities
- Typical activities include: Assistance with pricing / agreements navigation and support, Navigation support for internal sales tools like Salesforce CRM, Anaplan, Power BI, SAP etc.
Requirements
- High school diploma or equivalent
- Legal authorization to work in the U.S.
- 2 or more years of experience in operations support (preferred)
- Experience with ERP and CRM applications - Salesforce, SAP (preferred)
- Experience with analytics or reporting software - PowerBI, Tableau, Qlik (preferred)
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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