Providing critical technical support for Honeywell's Aerospace products and resolving complex issues. Working in a hybrid capacity, reporting to the Field Service Manager in Phoenix, AZ.
About the role
- Support Analyst for Dynamics365 F&O managing internal client requests and analyzing incidents. Responsible for maintaining CRM solutions and supporting development activities.
Responsibilities
- Business Support Analyst - Dynamics 365 F&O
- Provide support to internal clients and handle internal support tickets.
- Serve as the interface with internal clients, managing various business-related requests.
- Analyze incidents, identify root causes, and propose corrective and preventive solutions;
- Responsible for structuring and maintaining CRM solutions.
- Act as a liaison and provide access to information for internal clients, aiming to reduce business impact and support improvement actions.
- Provide support to activities carried out by the development team.
Requirements
- Basic knowledge of Power Platform (Power Automate, Power Apps, Power BI);
- Basic knowledge of API integrations and Azure;
- Basic knowledge of SQL, CRM, and ERP;
- Ability to translate business requirements into functional and technical solutions;
- Good communication and analytical skills.
Benefits
- Meal or food allowance
- Unimed health insurance plan
- Dental plan
- Life insurance
- Annual profit-sharing (PLR).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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