Provide support to clients through various communication channels, ensuring smooth operation of software systems. Work with a dynamic team to enhance service delivery.
About the role
- Support Engineer responsible for on-site IT support and video conferencing systems maintenance in Lisbon, Portugal. Resolving tickets and assisting high level users in hybrid workplace settings.
Responsibilities
- Provide on-site IT support, resolving tickets and assisting high level (C-level) users.
- Support video conferencing rooms by setting them up, troubleshooting and performing proactive checks.
- Perform hands-and-eyes tasks for the network and voice systems (patching, basic testing and coordination with providers).
- Manage end-user assets throughout their lifecycle (provisioning, returns and stock control).
- Provide assistance with change activities, security-related tasks and technical support for company events.
- Perform other necessary activities within the internal environment.
Requirements
- +2 years of experience in end user IT support, including support to high level (C-level) users.
- Mandatory experience with video conferencing systems (Teams).
- Experience with ITSM tools, asset management, and stock handling.
- Solid troubleshooting skills for Windows 10/11, macOS, VPN, drivers, and corporate applications.
- Basic network and voice (L1) knowledge: patching, Wi Fi/LAN testing, PBX/SIP phones.
- Fluent in Portuguese and Advanced English.
Benefits
- Important : Our company does not sponsor work visas or work permits. All applicants must have the legal right to work in the country where the position is based. Only candidates who meet the required qualifications and match the profile requested by our clients will be contacted.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
IT Intern providing technical support to optimize health and safety processes. Engaging in team collaboration and troubleshooting customer queries while maintaining organized documentation in hybrid mode.
Application Support Developer responsible for enhancing and supporting in - house developed applications at Centrica. Engage in customer support, data analysis, and system administration tasks.
Technical Support Engineer providing first - line support for IDEMIA applications in Bucharest. Responsible for troubleshooting technical issues and collaborating with support teams.
Technical Support Manager responsible for IT infrastructure continuity, security, and innovative management. Focusing on problem management in an operational environment.
Service & Support Engineer supporting global customers with broadcast control solutions. Collaborating with regional teams to resolve technical issues in a 24/7 support setup.
Support Analyst assisting customers with addressing issues on the Xelix platform. Collaborating with multiple internal functions for effective problem resolution and customer support.
Financial Applications Support Analyst supporting Oracle Fusion Financial and HR applications for Citco's global team. Involves system maintenance, enhancements, and support responsibilities.
Support Engineer handling customer inquiries via chat and email for Apify's scraping platform. Providing both business and technical support during night shifts in a hybrid role.
Support Engineer managing customer inquiries during day shifts for Apify, a web scraping platform. Engage in both business and technical support via chat and email in Czech Republic.