AC
Arrow ComponentsAccount Manager
Account Manager leading account support team for customer relationships and NPI needs. Driving improvements across cross - functional projects and ensuring timely communication with key stakeholders.
About the role
- Identifying and developing new partnerships with media and Affiliates (e.g., KOLs, influencers, and other local crypto leaders), to attract first-time-depositors and trades;
- Identifying and developing new partnerships with Brokers and enhancing Crypto.com’s broker program. Also maintaining and growing relationships with current brokers;
- Identifying and reaching out to VIP clients;
- Maintaining the existing KOLs relationship and performance;
- Providing timely, satisfactory, and trustworthy customer service and issue resolution to Crypto.com's Affiliates, Brokers and VIPs, proactively liaising with Crypto.com's internal team, as well as providing improvement recommendations to Crypto.com's management team;
- Keeping up with the latest trends on social media, such as YouTube, TikTok, etc., and within the Blockchain influencer community;
- Attend Conferences, represent crypto.com engaging with Affiliates, Brokers and VIPs, increasing awareness of our products and services;
- Conducting community reach activities, attend crypto community gatherings, meetings to expand and deepen our institutional footprint;
- Researching on market & competitor trends in the crypto space;
- Drafting and closing client or partnership agreements;
- Maintaining ongoing contact with Affiliates, Brokers and VIP clients, keeping track of client feedback, and recommending product improvements.
Requirements
- Previous experience in Crypto or Blockchain in the local markets, with existing relationship with or knowledge about influential figures in the local ecosystem;
- Network/book of clients within Affiliates, KOLs, VIPs, and Brokers space;
- 1+ years experience in digital assets/cryptocurrency/web3/blockchain space;
- 2+ years work experience in selling financial products;
- Candidates with more experience would be considered for a Senior Institutional Sales Position;
- Demonstrable track record of initiating, managing & monetizing relationships with clients or partners eg. driving business results with clients & partners, drafting documentations & agreements;
- Excellent command of professional written & oral English, writing & presentation samples are welcome.
Benefits
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including: birthday, work anniversary
- Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
- Work Perks: crypto.com visa card provided upon joining
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