Account Manager intern contributing to customer relations, commercial connections, and cross - functional projects at Rue des Vignerons. Engaging with wine tourism and enhancing partner relations.
About the role
- Customer Success Account Manager responsible for managing client relationships and driving product adoption in a SaaS context. Focusing on client satisfaction and retention metrics while collaborating cross-functionally.
Responsibilities
- Develop a deep understanding of our product and its features, and work closely with customers to help them get the most out of our solution
- Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise
- Act as the key point of technical and support escalation
- Proactively identify opportunities to upsell and cross-sell our services, and work with the Sales team to close new business
- Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn
- Drive adoption and usage of our product by providing guidance, training, and best practices to our customers
- Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and raise the company's NPS
- Represent the voice of the customer to internal teams, and provide feedback and insights to help drive product and service improvements
Requirements
- Bachelor's degree in business, marketing, or related field
- 3+ years of experience in a customer success or professional, client-focused account servicing role, preferably within a SaaS business
- Outstanding execution and product demonstration abilities
- Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders
- Excellent problem-solving skills, with the ability to identify and resolve complex issues
- Demonstrated ability to manage multiple projects and customers simultaneously
- Familiarity with customer success metrics, and the ability to analyze and interpret data to drive action
- Experience with CRM and customer engagement software (e.g. HubSpot, Intercom)
- Previous experience working with timesheet, payroll, or accounting software a bonus
- Ability to work independently and remotely, with a strong work ethic and time management skills
- Familiarity with our industry is a plus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Account Manager for Rue des Vignerons, enhancing relationships in the wine tourism sector. Focused on partner support, sales, and client satisfaction in Toulouse.
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