Principal Engineer I providing SME expertise in ServiceNow AIOps for Western Alliance Bank. Identifying development needs and engaging with project sponsors to refine solutions.
About the role
- Business Analyst involved in ServiceNow projects from consultation to implementation, focusing on CRM and CSM aspects. Collaborating with teams to enhance digital workflows and mentoring junior staff.
Responsibilities
- You will support and shape ServiceNow projects from consulting and design through implementation to go-live and operation
- You will analyze and design functional requirements in CRM and CSM
- You will work in an agile environment and create features, epics and user stories
- You will perform business analyses to derive optimization measures for digital workflows
- You will be responsible for minor configurations of ServiceNow modules
- You will support the onboarding and mentoring of our junior consultants
- You will independently and proactively manage and continuously develop your ServiceNow service portfolio
Requirements
- Domain expertise in CRM and/or CSM
- Experience with ServiceNow is ideal, or a strong willingness to acquire ServiceNow skills
- Professional experience in software development, technology consulting and/or system integration
- Analytical and conceptual skills and enjoyment of acting as the interface between IT and the business
- Strong analytical and problem-solving skills as well as experience in process optimization and modeling
- Strong conflict-resolution skills, excellent communication and confident presentation skills
- Successfully completed university degree
- Business-fluent German and good English skills
- Willingness to travel within the DACH region for consulting projects is acceptable
Benefits
- Attractive, performance-based compensation
- A family-friendly company with flexible working hours: remote, at the client or in the office
- Excellent working atmosphere with flat hierarchies and short decision-making paths
- Individual development and training opportunities — the know-how of our employees drives us forward
- Exciting projects in an innovative and international environment with cutting-edge technologies
- The option to order your own JobRad (company bike) through us
- 30 days of vacation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Group Technology Manager overseeing the ServiceNow platform delivery for Truist, ensuring service - aware decisioning and platform integrity. Key responsibilities include governance and risk ownership.
ServiceNow Service Portal Developer responsible for designing, building, and maintaining custom portals on ServiceNow platform. Requires strong expertise in ServiceNow’s Service Portal framework and web technologies.
ServiceNow Developer supporting project teams in development and implementation of solutions. Customizing processes and automating IT and business workflows.
ServiceNow Developer crucial in design, development, and customization of solutions at Cencora. Enhancing efficiency and user experience within IT service management processes.
Gestionnaire de données CMDB spécialisé dans la plateforme ServiceNow pour iA Groupe Financier. Garantissant la qualité des données et collaborant étroitement avec les opérations TI.
ITSM and ServiceNow Delivery Manager leading strategic direction and overseeing service delivery in fintech. Managing ServiceNow platform and mentoring support teams in a collaborative environment.
Senior Software Engineer developing and configuring ServiceNow HRSD solutions for AT&T's HR technology team. Collaborating within Scrum teams to enhance employee experiences through innovative HR service delivery.
ServiceNow Product Owner developing ServiceNow solutions for a dynamic ITSM environment. Collaborating with stakeholders and technical teams to ensure platform enhancements meet operational needs.
Senior Software Engineer designing and implementing solutions for ServiceNow’s CSM module at T - Mobile. Collaborating with engineering teams and driving projects to enhance customer experience and operational capabilities.