Sales Assistant maintaining client profiles and assisting sales representatives for Advocate Health. Coordinating tours, meetings, and events within occupational health services.
About the role
- Telehealth support agent handling inbound and outbound customer inquiries. Interacting with patients and doctors using various communication channels in a growing telehealth business.
Responsibilities
- Perform inbound and outbound customer support via phone calls, text messaging, email, social media, and the patient portal
- Effectively interact with paying customers and those who want to sign up for the first time
- Directly respond to inquiries regarding questionnaires and shipping, billing, medication/dosing, and technical concerns
- Forward telehealth inquiries to the doctor or pharmacist when appropriate
- Contact customers who signed up but did not complete the questionnaire to encourage them to continue the transaction and make a purchase
- Follow up with customers who need to complete a check-in questionnaire to receive their next months medication
Requirements
- Experience working in a BPO setting
- Experience providing inbound and outbound customer support
- Knowledge in healthcare and telehealth
- Bachelors degree in a related field
- Proficiency in using different communication channels
- Familiarity in handling a telehealth patient portal
- Ability to deal with diverse patients in a friendly and compassionate manner
- Excellent English written and verbal communication skills
- Ability to work independently and as part of a team
- Exemplary problem-solving and organizational skills
- Attention to detail
- Ability to work under pressure
Benefits
- HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense.
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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