Sales Specialist selling pest management services and products to residential customers for Rentokil. Focus on maintaining customer service and growing business through assessments and inspections.
About the role
- Sales Assistant maintaining client profiles and assisting sales representatives for Advocate Health. Coordinating tours, meetings, and events within occupational health services.
Responsibilities
- Responsible for maintaining the client profile and keeping all detailed account requirements up to date with timely and accurate information
- Informs supervisor/staff of new clients and service needs
- Administers and compiles a company survey to assess client satisfaction
- Acts as a client liaison and coordinates tours and meetings for sales representatives
- Assists sales representatives in documentation of sales opportunities, meetings and asset creation in CRM (Salesforce)
- Performs the initial intake of any client concerns related to billing or service
- Resolves independent or alerts supervisor/director for resolution
- Documents all issues and shares monthly report with the program supervisor
- Remain knowledgeable on all services and able to articulate the program benefits and high level of care patients receive
- Coordinate employer events with the direction of sales representatives to include, invites, venue, and catering as needed
- Runs client reports from EMR or other software systems by request of sales or operations
- Review client revenue reports to spot trends that may indicate future sales activities and opportunities
- Perform Customer Retention calls and share results/report with Sales Rep
Requirements
- Associate's Degree (or equivalent knowledge) in Business or related field
- Typically requires 3 years of experience in customer service
- Excellent communication and problem solving skills
- Experience in Microsoft Office and applications
- Demonstrated self-directed, results orientated, approach to building client relations
- Ability to handle difficult calls or situations and maintain professionalism
- Above average organizational skills
- Training or experience in keyboarding/data entry with emphasis on speed and accuracy
- Willingness to travel to other Occupational Health Clinics in their market for meetings and projects
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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