CS
Copass SaúdeAssistente de Atendimento, Call Center
Atendente de Call Center orientando beneficiários e intermediar transferências hospitalares. Buscamos pessoas proativas e detalhistas para compor nossa equipe na Copass Saúde.
About the role
- Handle in-bound and out-bound calls
- Scheduling / Confirming / Canceling / Rescheduling appointments in a positive, compassionate, empathetic and professional manner
- Listen to patient’s needs and schedule appointments appropriately using our NextGen scheduling software
- Collect accurate patient information, verify Demographics, Vision and Medical insurance plans
- Triage calls in an efficient and effective manner
- Redirect calls local offices for directions confirmations and other needs
- Confirm referrals / Authorization / Providers status / Office locations / CPT codes / Confirm pharmacies / RX status
- Other administrative duties as assigned
Requirements
- Knowledge of medical and vision insurance preferred
- Previous Call Center and/or Medical experience preferred
- Bi-lingual (English/Spanish/Creole) a plus
- Optometry/Ophthalmology experience a plus
- Basic computer skills, utilizing dual monitors
- Excellent verbal communication skills
- Reliable transportation to meet attendance and schedule requirements
- Ability to work independently and part of a team
Benefits
- comprehensive medical, dental and optical coverage
- 401k and short and long term disability
- Company paid life insurance
- Paid holidays and generous paid time off
- Paid parking where applicable
- Clear career ladder opportunities
- Team oriented working environment where you are heard and respected
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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