Contact Center Manager leading Acquisitions team to achieve sales goals. Supervising sales activities and fostering customer engagement in a B2B environment.
About the role
- Guest Services Agent at Cinemark answering inbound calls and assisting customers with various inquiries. Aiming for high guest satisfaction through effective communication and problem-solving skills.
Responsibilities
- Provide immediate front-line support to our Guest inquiries while maintaining a positive, empathetic, and professional attitude at all times
- Responsible for handling Guest matters and interactions through various channels such as phone and email
- Identify and communicate effectively with various departments of the organization to escalate Guest matters
- Knowledge and understanding of Cinemark policies, in-theatre operation procedures, Marketing programs and special initiatives
- Keep detail records of Guest interactions, transactions, comments and feedback received
- Multi-task using various software platforms
- Demonstrates initiative, problem solving ability, adaptability and flexibility
- Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, thinking outside the box, implementing solutions, and escalating issues when necessary
- Maintain performance objectives such as attendance and Key Performance Indicators
- Perform other duties as required and assigned by Supervisor and upper management
Requirements
- One year of customer service experience in a fast-paced call center environment preferable
- Strong conflict resolution skills and ability to effectively communicate difficult outcomes while maintaining a positive customer experience
- Must have strong time-management, follow-up and proficient organizational skills
- Must be proficient with written and verbal communication skills, email, internet usage, MS Word, MS Excel, and MS Outlook.
- Must be able to type a minimum of 30 words per minute
- Ability to maintain performance objectives such as attendance, schedule adherence, and efficiency performance objectives
- Must be available to work schedules during the call center hours of operation, including nights, weekends and holidays
- Adapt to changes in job requirements, learning and applying new skills as needed to ensure the company's success
- Ability to complete mandatory paid in-house training for 4 weeks with a requirement of 100% attendance
Benefits
- Employee Discount
- 401(k) Matching*
- Growth Opportunities
- Education Assistance*
- Health Benefits*
- Parental Leave*
- Paid Time Off*
- Daily Pay*
- Free Movies*
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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