N1 Support Analyst managing customer issues for an IoT solutions company. Providing first - level support for fleet management and IoT devices.
About the role
- Customer service representative helping with billing inquiries and service orders at Duke Energy. Responsible for ensuring customer satisfaction and maintaining service quality standards.
Responsibilities
- Provide high-quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
- Use professional judgement and escalate customer issues/concerns to management when appropriate.
- Participate in on-call rotation.
- Promote sales of available products and services, as appropriate.
- Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
- Perform other duties as assigned, including work on special projects.
Requirements
- High school diploma or GED completed at time of application submission.
- One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.
- Direct call center experience of 3+ years is preferred.
- Bachelor’s degree or associates degree.
- Willingness to work in an environment that requires 100% phone-based customer interaction.
- Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
- Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
- Ability to always handle and protect confidential information and act with integrity.
Benefits
- Paid Time Off
- holidays
- sick leave
- Health, Dental, and Vision Insurance
- 401K plan with company match
- All necessary equipment provided
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