Onsite Contact Center Fraud Investigator I

Posted yesterday

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About the role

  • Coordinate various fraud related activities
  • Investigate and resolve reported external frauds
  • Monitor kiting and the fraud detection system
  • Coordinate fraud alerts
  • Administer the fraud case management system
  • Substantiate investigative findings with evidence
  • Refer fraudulent activity to law enforcement agencies
  • Prepare and analyze departmental reports
  • Plan investigations with law enforcement agencies
  • Conduct interviews and compile documentation
  • Develop investigative reports
  • Investigate fraud schemes and reconstruct fraudulent events
  • Consult on issues of fraud and security
  • Escalate large losses and internal fraud cases
  • Develop relationships with vendors
  • Recommend improvements to procedures
  • Track large currency deposits and withdrawals

Requirements

  • Bachelor's Degree or equivalent preferred
  • 3 - 5 years Bank or fraud related experience preferred
  • Ability to establish effective working relationships among team members
  • Ability to present and express ideas and information clearly and concisely
  • Ability to actively listen and achieve understanding
  • Ability to establish courses of action for self to accomplish specific goals
  • Knowledge of the CBS system
  • Knowledge of Word, Excel, Lotus, Access, and Power Point
  • Knowledge of bank regulations impacting fraud investigation
  • Knowledge of Check Kiting reporting
  • Knowledge of UCC check collection
  • Licensed Certified Fraud Examiner

Benefits

  • Additional bonus earning opportunities
  • Health insurance
  • Professional development opportunities

Job title

Contact Center Fraud Investigator I

Job type

Experience level

Mid levelSenior

Salary

$25 - $27 per hour

Degree requirement

Bachelor's Degree

Location requirements

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